Why Smart People Still Make Terrible Decisions Under Pressure
Jordan Friesen, O.T. Reg. (MB)
Founder, Mindset Strategy
A team leader needs one more sign-off before sending a proposal to a client today. The analyst working under them hasn't actually finished the testing needed to close it. The team lead asks them to “sign off anyway, just this once, we'll finish testing tomorrow.” The analyst hesitates for a second, then does it.
Knowing the Rules Was Never the Problem
Ask a room full of experienced professionals to recite the ethical principles of their field and most of them could do it without much thought. They've been trained on this material, tested, and reminded of it more times than they could count. And yet the same people, under the right conditions, still end up making decisions that an earlier version of themselves would never have signed off on. We talked a little about it in our last article, but let’s dive even deeper here.
If knowing the rules were enough to prevent unethical decision making, it wouldn't keep happening to smart, well-intentioned people. Something else is going on, and it’s got less to do with what people know and more to do with what they're actually able to access in the moment a decision needs to be made.
The Seven Things Your Brain Does… When It Has the Capacity To
Watch someone work through a decision, without stress looming over them, and you’ll see a handful of things happening in their head almost at the same time, each one helping inform their decision:
Anticipating consequences. Thinking through where a choice actually leads, rather than just the obvious first result in front of you.
Considering others' perspectives. Picturing how a decision impacts the people affected.
Questioning your own judgment. Second-guessing your first read on the situation instead of running with it.
Seeking help. Asking someone else what they think before deciding alone.
Dealing with emotions. Noticing what you're feeling in the moment and factoring that in, instead of letting it steer things without you catching it.
Analyzing personal motivations. Taking a real look at why you're leaning a certain way, including the reasons you'd rather not admit to.
Recognizing personal circumstances. Understanding that you're not a completely neutral party with nothing on the line and have stressors that can influence a decision.
None of this takes special training, and most people already do a few of these by instinct without ever naming them.
But that's what happens with room to think. Put pressure on the moment, like the one Corey was in at the top of this article, and it’s a different situation.
Why Pressure Shrinks That List
Stress has a specific impact on a decision, and it's not just about making things feel harder in some vague way. It cuts into the actual mental bandwidth you have to work, and that's exactly why the list from above gets shorter right when it matters most.
Think of it as a simple resource problem. A hard ethical call requires a certain amount of cognitive effort to work through properly, weighing consequences, checking your own motivations, considering someone else's perspective. Stress reduces the amount of that effort you have on hand, right as the situation in front of you demands more of it. You end up with less supply and higher demand at the same time, and something has to give.
What usually gives is the list from above. Under pressure, people don't consciously decide to skip anticipating consequences or questioning their own judgment. Those thought processes just become less available, and the decision gets made with fewer of them in play than it would with a clear head. We can call this a resourcing problem rather than a character one, because it happens to everyone under enough strain, not just people who are careless or poorly intentioned.
The One Practice That's Actually Been Shown to Help
If this is a resourcing problem, the obvious next question is whether there's anything that actually protects the resource. Well, there is, and it's a word that tends to get an eye roll before anyone finishes saying it.
Mindfulness.
Before dismissing the M-word entirely, it's worth clearing up two things people usually get wrong about it. First, it isn't about emptying your mind or achieving some blank, thoughtless calm. It's closer to the opposite: paying closer attention to what you're actually thinking and feeling, as an observer, rather than getting swept along by it without noticing. Second, it doesn't require a major time commitment. A regular five-minute practice does real work. So does five seconds, used well, at the right time.
It’s so important in the context of everything we’ve discussed so far because mindfulness works directly on the supply side of the resource problem. It calms the reactive, alarm-bell part of stress, which means more of your mental bandwidth stays available instead of getting eaten up by it. People who practice it regularly tend to notice their own emotional state more clearly, take fewer cognitive shortcuts, and draw on more of those seven mental moves even when the pressure is high.
Researchers have actually studied this decline. Without any kind of intervention, people's moral standards tend to erode gradually over time under sustained pressure, the same slow slide covered in this article. What's notable is that mindfulness has been shown to interrupt that decline over time, not just take the edge off a stressful moment and let things drift right back afterward. In a line of work where the pressure rarely lets up, that's worth having working in your favour.
If you want a good place to start, you can find a simple guided practice here.
Training, Not Willpower
When you boil it down, we see that making better ethical decisions under pressure comes down to whether the mental resources are actually there to draw on when you need them. And that means that, at its core, it’s a preparation problem, and preparation is something you can train for. Think about a skilled athlete. They don't figure out their fundamentals in the middle of a high-pressure game. Those get built long before, through the kind of consistent, unglamorous practice that has nothing to do with raw talent and everything to do with reps. The same logic holds here. Mindfulness practiced regularly is what keeps those seven things your brain does to inform decisions within reach exactly when pressure would otherwise take them off the table.
None of this calls for an overhaul. Pick one thing, even something as simple as short regular mindfulness practice, and start treating it as training instead of something you only reach for once something's already gone wrong.